Question 1

What services do you offer?

Accepted Answer

We build complete software solutions from the ground up:  Workflow Automation - Eliminate manual tasks, connect your systems, automate repetitive processes  IoT & Equipment Monitoring - Connect your equipment to the cloud, get real-time dashboards, predictive maintenance alerts  Mobile Apps - Native iOS/Android apps for field teams, customer portals, offline-first solutions  Custom Software - Web applications, dashboards, API integrations, database design  Infrastructure & Hosting - VPS setup, cloud deployment, system administration  We handle the entire stack. Most projects combine multiple services—like IoT sensors feeding data into a custom dashboard with mobile apps for field teams.

Question 2

Is this only for large companies?

Accepted Answer

Not at all. While big corporates get the headlines, our sweet spot is small to medium businesses that need custom solutions but don't have massive IT budgets.  We've built solutions for everyone from 5-person teams to 50-person operations. If you're spending hours on manual tasks, dealing with disconnected systems, or need visibility into equipment you can't currently monitor, you're a perfect fit.  Reality check: You don't need a dedicated IT department or enterprise budget. Most of our clients started with a single focused project that paid for itself in weeks, then expanded from there.

Question 3

How much do projects cost?

Accepted Answer

Depends on scope and complexity, but let's be specific:  Workflow Automation: - Simple automations (invoice processing, data sync): R50,000 - R150,000 - Multi-system integrations: R150,000 - R350,000 - Complex workflows with AI/ML: R350,000 - R900,000+  IoT & Equipment Monitoring: - Basic monitoring (single installation): R80,000 - R200,000 - Multi-site with dashboards: R250,000 - R600,000+  Mobile Apps: - Simple data capture app: R150,000 - R300,000 - Full-featured native app: R400,000 - R1,000,000+  Custom Software: - Web dashboard/portal: R200,000 - R500,000 - Complex business application: R500,000 - R2,000,000+  What affects price: Systems involved, data volume, custom business logic, hardware integration, mobile platforms, ongoing support needs.  We work differently: Free consultation → Detailed scoping → ROI calculation before you commit. We don't take projects that won't deliver measurable value.

Question 4

Do we need technical staff to manage solutions after implementation?

Accepted Answer

No. We build for your team, not ours.  What we deliver: - Solutions that run without constant developer intervention - Training for your non-technical staff - Clear documentation written for business users (not developers) - Dashboards and monitoring you can actually understand  What happens when things change: You can handle simple updates yourself (we teach you). For bigger changes—new integrations, feature additions, scaling—we're available for ongoing support. But you're not locked into expensive maintenance contracts.  Bottom line: If your team can use Excel and email, they can manage most of what we build. For IoT or complex infrastructure, we offer managed services if you prefer.

Question 5

How long does implementation take?

Accepted Answer

Depends on scope:  Simple automations: 2-3 weeks from kickoff to production IoT monitoring (single site): 3-5 weeks (hardware + software) Mobile apps (MVP): 6-10 weeks Multi-system integrations: 4-8 weeks Custom software platforms: 8-16 weeks Complex IoT or AI projects: 2-4 months  Our process: 1. Week 1: Discovery & ROI validation (free consultation) 2. Build phase: Development + testing in staging 3. Deployment: Go live with team training 4. Stabilization: 30-day monitoring and optimization  Can you start smaller? Yes. We recommend pilot projects—prove value with one focused solution first, then expand. Most clients start with a single high-impact project before scaling.

Question 6

Can you integrate with our existing systems?

Accepted Answer

Short answer: Yes.  We integrate with: - Modern SaaS tools (Salesforce, HubSpot, Shopify, QuickBooks, Google Workspace, Microsoft 365) - Legacy systems (even that ancient ERP running on Windows Server 2008) - Custom-built internal tools (via APIs, databases, or UI automation if necessary) - Spreadsheets, file systems, email, literally anything that stores data  What about our proprietary/custom software? That's our specialty. We've connected systems vendors claimed "couldn't be integrated." If it has an API, database access, or a user interface, we can automate it.  Worst case scenario: If direct integration truly isn't possible (rare), we build middleware or use UI automation as fallback.

Question 7

What if something fails or breaks?

Accepted Answer

Honest answer: Software and hardware can have issues. Edge cases happen. Here's how we handle it:  Built-in safeguards: - Error handling and retry logic (if API call fails, retry 3x before alerting) - Fallback mechanisms (if primary system down, route to secondary) - Monitoring alerts (we get notified immediately when something breaks) - Transaction logging (every action tracked for debugging) - For IoT: Offline operation, data buffering, automatic reconnection  When things do break: - You'll know immediately (automated alerts to your team + ours) - We provide 30-day stabilization support after launch - Most issues are data edge cases, not catastrophic failures - We fix critical bugs within 24 hours  Most common issues: - Third-party API changes (we monitor changelogs and update proactively) - Network connectivity issues (especially for IoT—we design for unreliable connections) - Edge case data that wasn't in test scenarios  The reality: Well-built systems fail less than manual processes. We're just more transparent about edge cases.

Question 8

Can you connect our existing equipment to the cloud?

Accepted Answer

Yes. Most equipment can be connected, even older machinery.  Modern equipment: If it has Ethernet, WiFi, Modbus, or any digital output, we can connect it directly.  Older equipment: We install sensors to monitor what matters—temperature, vibration, power consumption, runtime, pressure, flow rates, etc.  What you get: - Real-time dashboards showing all your equipment status - Alerts when things go wrong (SMS, email, app notifications) - Historical data for trend analysis and maintenance planning - Mobile apps for field teams to check status remotely  Real example: We connected 100+ solar installations with real-time monitoring. No equipment modifications needed—just sensors and cellular connectivity. Now they can troubleshoot remotely instead of sending technicians to every site.  Load shedding? We design for unreliable power and connectivity. Data buffers locally and syncs when connection returns.

Question 9

What kind of ROI should we expect?

Accepted Answer

Depends on the type of solution, but we always calculate it before starting.  Automation ROI: If you save 20 hours/week at R500/hour labor cost, that's R520,000/year. A R150k project pays for itself in under 4 months.  IoT Monitoring ROI: - Reduced site visits (70% reduction = massive fuel/time savings) - Prevent downtime (one prevented outage can pay for the system) - Energy optimization (10-15% reduction typical) - Predictive maintenance (fix before catastrophic failure)  Mobile App ROI: - Faster data capture (paper → digital = hours saved daily) - Real-time visibility (make decisions with current data, not yesterday's) - Offline capability (field teams work without connectivity)  Real examples: - Solar company: IoT monitoring cut site visits by 70%, saving R40k/month in travel costs alone - Logistics company: Automated tracking saved 25 hours/week, reduced errors from 8% to <1%. ROI: 380% year one - E-commerce: Inventory automation eliminated stockouts. ROI: immeasurable (prevented lost sales)  We calculate ROI before starting. If we can't show 3X return in year one, we'll tell you to spend your money elsewhere.

Question 10

Can you work with companies outside South Africa?

Accepted Answer

Absolutely. We're based in Johannesburg but work with international clients.  Current clients: South Africa, United Kingdom Time zones: We accommodate UK/EU business hours for calls Remote-first: Our entire process works remotely—discovery, development, deployment, support  The only requirement: English-speaking team for requirements gathering. Everything else happens asynchronously.

Question 11

What happens after you build the solution?

Accepted Answer

You're not stuck with us forever (though we're happy if you stay).  Immediate post-launch (30 days): - Stabilization period—we monitor closely and fix any edge cases - Team training sessions (2-3 sessions depending on complexity) - Documentation handoff (technical + business user guides)  Long-term options: 1. Full handoff: You own it, manage it yourself. We're available for questions but you're independent. 2. On-demand support: Pay-as-you-go for updates, changes, new features 3. Managed service: Ongoing monitoring, optimization, hosting (great for IoT and infrastructure)  Most clients choose: On-demand support. They handle day-to-day operations but call us for new features or complex changes. For IoT systems, many prefer managed services (we handle hosting, monitoring, updates).  No lock-in: Everything is documented and transferable. If you hire an internal developer or find another partner, they can take over. We don't use proprietary systems that trap you.

Question 12

How do we get started?

Accepted Answer

Step 1: Free consultation (30 minutes) - You describe your challenge (manual processes, equipment visibility, mobile needs, etc.) - We assess if a custom solution makes sense - No sales pitch—honest assessment  Step 2: Discovery & scoping (1-2 hours) - We map your current workflow/systems/requirements end-to-end - Identify integration points, data flows, technical constraints - Spot optimization opportunities  Step 3: Detailed proposal - Scope with specific deliverables - ROI/value calculation - Fixed-price quote with timeline  Step 4: You decide - No pressure, no follow-up spam - If it makes sense, we kick off - If not, you got free consulting  Ready? Contact us or email marcocronje@gmail.com directly.

Question 13

What's your refund/guarantee policy?

Accepted Answer

We don't do money-back guarantees because these are custom-built solutions, not off-the-shelf products.  What we do instead: - Value validation before we start (if we can't show clear ROI/benefit, we decline the project) - Milestone-based payments (you see progress before paying the next installment) - 30-day stabilization period (we fix bugs and edge cases at no additional cost) - Transparent scoping (fixed-price quotes, no surprise charges)  If we genuinely can't deliver: We'll tell you early and refund unearned milestones. This has happened twice in 6 years—once when a client's legacy system had undocumented API restrictions, once when project requirements changed mid-stream.  Our reputation depends on delivering value. We're a small team in a tight-knit business community. We can't afford to take your money without delivering results.

Question 14

Do you build native mobile apps or just web apps?

Accepted Answer

We build native mobile apps (iOS and Android) using Flutter, which gives you:  True native performance - Fast, smooth, feels like any other app on your phone  Offline-first capability - Works without internet, syncs when connected (critical for SA's unreliable connectivity)  Single codebase, both platforms - We build once, deploy to iOS and Android (faster and more cost-effective than building twice)  Access to device features - Camera, GPS, biometrics, notifications, Bluetooth, NFC, etc.  Common use cases: - Field service apps (technicians capturing data on-site) - Equipment monitoring dashboards (check system status from anywhere) - Offline data collection (farms, remote sites, load shedding) - Customer portals (branded mobile experience)  We also build web apps when that makes more sense (admin dashboards, internal tools, etc.). We'll recommend the right approach for your use case.

Automation That Goes Beyond Software

What We Automate

Equipment & Operations

Business Workflows

Field Operations

Real Projects. Measurable Results.

Solar Energy IoT Platform

AI Workflow Automation

How It Works

Discovery

Implementation

Results

Common Questions

Ready to Automate Your Operations?